Building a proactive solution for industrial worker safety with Everguard

Industrial workplaces lose an estimated 99 million days a year to work-related injuries and roughly $163.9 billion in impact, with an estimated 1,000 workers dying daily worldwide from workplace incidents. Prevention, not retrospective fixes, is what actually moves the needle on industrial sustainability. Everguard needed its portal entirely revamped: better functionality, better user experience, and true problem-solution fit for what became Portal 2.0.

Our primary goal was to enhance the existing portal on multiple levels, including user experience and capabilities. Our self-organized agile pods collaborated with their in-house team to create a solution that not only monitors and reports but also empowers field engineers to prevent and protect workers against incidents.

We enabled Everguard to go to market with the following in a timeboxed manner:

• Improved user experience (UX) and user interface (UI): Our design team applied their expertise, leveraging the Jobs to Be Done frameworks, to transform the user experience and interface. This heightened customer satisfaction and aligned with Everguard's overarching mission to make it easier for workers to be safe. To ensure cohesiveness throughout the platform, we developed a new design system from the ground up that helped users navigate the platform more intuitively.

• User/Client management capabilities: In collaboration with Everguard, our team added user management capabilities to their portal, streamlining operations for administrators, managers, and users by adding multi-tenancy support. This simplified the process of onboarding new users for administrators, while granting managers enhanced visibility and incident-prevention capabilities. Moreover, with Portal 2.0, users were empowered to interact with the data and provide feedback, while managers could assign their workforce to new training programs as needed.

• Device management capabilities: To create an effective ecosystem for workers that ensures 360-degree safety, we incorporated device management capabilities into the portal. We developed an API that fetched the data from integrated devices, like cameras, Real-time Location Systems (RTLS) tags, and edge servers, and send alerts back to the portal in the event of an incident. This enhancement provides an additional layer of protection, enabling Everguard's AI system to detect and respond to potential hazards in real time.

• Reliable alert system: Everguard's objective was to create a solution that did more than monitor and report. We, therefore, implemented a highly dependable alert system. Our team co-built a fast and reliable alert system using Amazon Simple Email Service (SES), Simple Notification Service (SNS), and Simple Queue Service (SQS) that seamlessly sent email and SMS notifications to field engineers in case of an incident, as well as daily summaries and reports as needed.

• Scalable infrastructure: In contrast to the earlier version of the portal, which required code changes for any user or device-related modifications, our team used robust scripts to build the highly configurable new version. It facilitates ease of use, faster implementation, and greater flexibility for Everguard’s developers as they scale. This enhancement has streamlined portal management, enabling Everguard to more efficiently meet the ever-changing needs of its growing user base.

• Improved accessibility with multilingual support: To make the portal more accessible, we added multilingual support for static and user provided data. Users with varying language proficiency have the option to switch between languages as they prefer. Ultimately, it facilitates clear communication, lowers language barriers between workers and field managers, and leads to increased productivity.

Zemoso rebuilt the UX and UI from the ground up while adding user management, a reliable multi-channel alert system, and scalable, multilingual infrastructure. This transformation turned Portal 2.0 into a platform that doesn't just monitor risk, but actively helps prevent it.