AGENTIC UX

Design the moment people and agents share the work.

Agents don't work alone. People review, approve, redirect, and step in when the work calls for it. We design those moments so agents know when to act, when to ask, and when to hand back control.

✓
PR review agent
Change approved by engineer
FINE · Autonomy Map
4 Initiatives assessed
Initiative
L1
L2
L3
L4
LEVEL
Billing platform
Brownfield · regulated
L1 · Human-gated
Customer mobile app
Scaling product
L2 · Plan-approved
New pricing MVP
Greenfield
L3 · Spec-anchored
Internal admin tools
Low risk · internal
L4 · Agent-driven
READINESS CEILING
L2 today · L3 next quarter
THE PROBLEM
Coding assistants are only step one

Licenses are not an operating model

Your developers already have coding assistants. What's missing is the context, tests, review capacity and gates that let agents do more safely.

Faster, but less stable

Teams ship more code with AI, but without the right gates they also ship more failures and rework. Speed without stability is not progress.
THE FINE VIEW
More autonomy is not the goal. The right autonomy for each initiative is.

Rubber-stamped

People approve agent output without reading it, so the errors reach production.

Quietly redone

People don't trust the output, so they redo the work by hand on the side.

Left waiting

Exceptions land in a queue nobody owns, and the agent stalls behind them.

TWO USERS
We design for both users of your system: the people and the agents.

Licenses are not an operating model

Your developers already have coding assistants. What's missing is the context, tests, review capacity and gates that let agents do more safely.

Faster, but less stable

Teams ship more code with AI, but without the right gates they also ship more failures and rework. Speed without stability is not progress.
THE FINE VIEW
More autonomy is not the goal. The right autonomy for each initiative is.

For people working with agents

01

Oversight interfaces

Approve, override and escalate screens for every Hybrid job, built around how people decide.

02

Exception handling

What a person sees when an agent is unsure or fails, and how the handoff works.

03

Trust calibration

How confidence, sources and reasoning are shown, so people neither rubber-stamp nor redo the work.

04

To-be roles

What each person's job looks like once agents take their share of the work.

For agents using your systems

01

Agent-ready APIs

Endpoints agents can call reliably, with clear inputs, outputs and errors.

02

Readable docs

Documentation structured so agents can find what they need without guessing.

03

Context files

Your domain, standards and decisions captured where agents can use them.

04

Built-in verification

Tests and checks agents run to confirm their own work before a person sees it.

WHERE IT SHOWS UP
Built into both practices.
Agentic UX is not a separate project. It is the layer that makes Agentic Transformation and AI-Native Engineering work for the people involved.
AGENTIC TRANSFORMATION

Oversight for every Hybrid job

For each job FAWM marks as Hybrid, the oversight screen, exception path and handoff, designed up front.

HYBRID JOB · DISPATCH SHIPMENT

Agent picked a carrier with 71% confidence. Two exceptions flagged.

Approve Override Escalate
AI-NATIVE ENGINEERING

Review surfaces for engineers

How engineers review, approve and correct agent output at L2 to L4, so speed never outruns judgment.

PR #4821 · AGENT-AUTHORED · L2

12 files changed, tests passing, one interface change flagged for review.

Approve Request changes
AGENTIC UX

Design the moment people and agents share the work.

Agents don't work alone. People review, approve, redirect, and step in when the work calls for it. We design those moments so agents know when to act, when to ask, and when to hand back control.

Working, not mocked

People click through the real handoffs, approvals and exceptions.

Built in two weeks

Fast enough to test an idea before committing a budget.

One shared picture

Business, users and engineering align before the build starts.

✓
PR review agent
Change approved by engineer
FINE · Autonomy Map
4 Initiatives assessed
Initiative
L1
L2
L3
L4
LEVEL
Billing platform
Brownfield · regulated
L1 · Human-gated
Customer mobile app
Scaling product
L2 · Plan-approved
New pricing MVP
Greenfield
L3 · Spec-anchored
Internal admin tools
Low risk · internal
L4 · Agent-driven
READINESS CEILING
L2 today · L3 next quarter
CUSTOMER STORIES

Results we're proud of

Agentic Transformation Telecom · Network operations
~50%
targeted reduction in MTTR
Targeted cut in time to resolve, with a root-cause analysis agent for a US broadband provider
Agents analyze network telemetry, trace fault dependencies across systems, and diagnose root causes, before an engineer. Teams focus on fixing issues, not diagnosing them.
50 percent stat graphic
Agentic Transformation ↗
Telecom
~50%
targeted reduction in MTTR
How agents took over claims intake without losing human review
~50%
targeted reduction
Agentic Transformation
Telecom ↗
How agents took over claims intake without losing human review
Agentic Engineering Law
3X
faster legal research
Building a lending platform with specs first and agents building against them
Structured specs became the contract. Agents built to them, tested against them, and flagged drift — shipping three times faster without sacrificing compliance.
3x stat graphic
Agentic Engineering ↗
Law
3X
faster legal research
Building a lending platform with specs first and agents building against them
3X
faster legal research
Agentic Engineering
Law ↗
Building a lending platform with specs first and agents building against them
Agentic Transformation SecOps
40%
less time on incident triage
Instant triage that automatically routes every incident to the right technical team
Agents now read incoming alerts, correlate signals across systems, and assign severity — before a human ever opens a ticket. Teams focus on resolution, not classification.
40 percent graphic
Agentic Transformation ↗
SecOps
40%
less time on incident triage
Fewer SLA breaches, with an orchestration studio for a team supporting 10K+ employees.
40%
less time on
incident triage
Agentic Transformation
SecOps ↗
Fewer SLA breaches, with an orchestration studio for a team supporting 10K+ employees.
Agentic Transformation Pharma
1 week
from kickoff to first release
Instead of ~2 months, with agents that co-author clinical study documents
Starting from AI-native principles let us move fast without accruing debt. Eight weeks later, the product was live — and the architecture was ready for what came next.
1 week graphic
Agentic Transformation ↗
Pharma
1 week
from kickoff to first release
Instead of ~2 months, with agents that co-author clinical study documents.
1 week
from kickoff to
first release
Agentic Transformation
Pharma ↗
Instead of ~2 months, with agents that co-author clinical study documents.
50 percent
Agentic Transformation Telecom
~50%
targeted reduction in MTTR
How agents took over claims intake without losing human review
We rewired the intake pipeline with specialized agents that classify, validate, and route claims...
~50%
targeted reduction
Agentic Transformation
Telecom ↗
3x
Agentic Engineering Law
3X
faster legal research
Building a lending platform with specs first and agents building against them
Structured specs became the contract. Agents built to them, tested against them...
3X
faster legal research
Agentic Engineering
Law ↗
40 percent
Agentic Transformation SecOps
40%
less time on incident triage
Incident triage that routes itself
Agents now read incoming alerts, correlate signals across systems, and assign severity...
40%
less time on
incident triage
Agentic Transformation
SecOps ↗
1 week
Agentic Transformation Pharma
1 week
from kickoff to first release
A patient scheduling product, built AI-native from day one
Starting from AI-native principles let us move fast without accruing debt. Eight weeks later...
1 week
from kickoff to
first release
Agentic Transformation
Pharma ↗

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