Thank you for wanting to learn more about us. Download the PDF
here.
To stay updated with our latest content, please follow us on LinkedIn.
Oops! Something went wrong while submitting the form.
Information Security
Information Security

Building a Self-Healing Human Risk Management System with

Multi-channel Agentic AI

Services Rendered

Product Engineering

Rapid Prototyping

Continuing Design

Tech stack

React, TypeScript, Node.js, MySQL, Cypress, Postman, Gitlab pipelines, Google secret manager, TypeORM, OAuth 2.0, Chart.js, Slack SDK, MicrosoftTeams SDK, Webhooks, Gemini SDK, GPT SDK

Introduction

A single misconfigured MFA or unpatched laptop can lead to a $2.7 billion Business Email Compromise (BEC) crisis, the "human element" remains the most volatile variable in the CISO’s equation. Traditional security awareness training is static; modern threats are dynamic.

A human-risk management company recognized that the bottleneck wasn’t a lack of data. It was the operational exhaustion of chasing it. Partnering with Zemoso, they transformed manual security hygiene into a self-healing ecosystem driven by Agentic AI.

iNDUSTRY CHALLENGE

For the modern CTO and CISO, the security team’s growth rarely keeps pace with the headcount of the organization. As the workforce expands, manual enforcement of device hygiene and compliance becomes a losing game:

  • Signal Noise: Telemetry locked in silos (Okta, CrowdStrike, SentinelOne) requires manual correlation.
  • The "Nudge" Exhaustion: IT teams spend thousands of hours manually Slack-ing employees to update software or enable MFA.
  • Behavioral Friction: Employees view security as a barrier, not a habit, leading to ignored emails and bypassed protocols.

Zemoso Labs Partnership Challenge

The client required more than just a visualization tool; they needed an actionable intelligence layer. The challenge was to build a platform that could:

  • Ingest telemetry from 20+ disparate security vendors.
  • Calculate real-time "Posture Scores" at the Org, Dept, and User levels.
  • The Core Requirement: Deploy an intelligent agent capable of autonomous, multi-channel remediation without human intervention.

Impact created

By automating human-risk enforcement, the client saved hundreds of hours of manual IT follow-ups, reducing time to remediate common issues by ~30%, and driving up to 65% reduction in user and device non-compliance.

What are our clients saying?

Our clients love what we do:

How did we do this?

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5
Heading 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Block quote

Ordered list

  1. Item 1
  2. Item 2
  3. Item 3

Unordered list

  • Item A
  • Item B
  • Item C
Text link

Bold text

Emphasis

Superscript

Subscript

Agentic AI in the Loop

The platform's heart is the AI Automation Studio, where security policies are converted into Agentic Workflows.

Engineering Highlights

Zemoso’s engineering team focused on a high-concurrency, low-latency architecture to ensure the AI agent could handle enterprise-scale workloads.

1. Dual-LLM Orchestration (Agentic Logic)

We implemented a strategic split between LLMs via SDKs:

GPT: Utilized for complex reasoning, policy explanation, and conversational flow.
Gemini: Utilized for real-time information retrieval.

2. Multi-Channel SDK Integration

Rather than simple notifications, we built deep integrations with the Slack and Microsoft Teams SDKs, allowing the AI agent to maintain stateful conversations, handle "Done" button interactions, and process natural language questions from employees.

3. Real-Time Telemetry Pipeline

Built on Node.js and TypeScript, the backend handles a massive throughput of security signals, ensuring the Chart.js-powered dashboards reflect the organization's risk posture in real-time, not 24 hours late.

4. Scalable Microservices

Deployed on Google Cloud Run (GCR), the architecture ensures that as a client’s workforce grows from 1,000 to 50,000, the engagement manager scales elastically to meet the demand.

Conclusion

This partnership has redefined human-risk management by moving from passive monitoring to active, autonomous orchestration. By integrating Agentic AI directly into the security workflow, we’ve created a system that doesn't just identify risks, it closes them.

CASE STUDIES

We help you convert great ideas

Got an idea?

Together, we’ll build it into a great product

©2025 Zemoso Technologies. All rights reserved.