Field Squared chose to partner with Zemoso to reimagine the user experience of their existing solution for mobile devices and leverage the BYOD trend.
Most workforce management solutions require manual work distribution — people sitting in an actual office to coordinate with each other and field technicians via text, phone calls, etc. Companies end up paying a heavy price (on the customer service front and $ value front) for not being able to move resources quickly enough and for inefficient time management.
Field Squared wanted to bring in Zemoso to:
Zemoso used our proprietary variation of the Google Ventures Design Sprint to get stakeholder alignment and create the prototype. The prototype tested spectacularly for existing customers/users and adopter interest. We ensured continuous collaboration and ran the project on two-week sprints to ensure early-course-correction for micro pivots throughout the partnership. We evaluated the existing tech stack and design choices to distill the elements that'd be most crucial for the mobile experience.
From a design standpoint, we focused on creating something intuitive, simple, and easily comprehensible. Various people with various degrees of app-usage expertise and across functions would be operating these applications. The entire experience should be easy to customize and navigate, with the ultimate goal of getting the job done in the field!
In every two-week sprint, we built and delivered new features from scratch, and worked on enhancements as required. We integrated with Google Maps for real-time location monitoring. It assisted with routing and directions, providing 100% visibility into asset movement.
Mobile version also included document annotation and image tagging to help technicians improve productivity.
In partnership with Field Squared’s leadership, we made interacting and using the forms easier on a mobile device. We included a configurable and customizable form engine to render forms and documents based on the requirements. We ensured that the forms could be filled offline, and once internet connectivity is restored, they'll automatically sync with the central cloud.
The robust engine takes in a JSON schema and converts it into an interactive form that's built-in validation functionality, custom fields, etc. The user can edit the fields, add photos, sign, and submit. If the form is filled and submitted while offline, the request is stored in a specific queue that gets passed on to the server once the user regains internet connectivity. At this point, all the information gets passed on to the server and the changes are saved.
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