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Mobile Workforce Management

Relaunching Field Squared’s Mobile Solution:

From Idea to Customer Growth

with a Re-imagined User Experience

Keywords

IoT, UX, Customer Activation

Services Rendered

Product Design

Product Engineering

Continuing Design

Tech stack

React Native, TypeScript, Apollo GraphQL, Storybook, React Navigation, JSON schema form, NPM library, SonarCloud, Karate, Jest, Detox, TestFlight, and Realm Database.

Series A

Field Squared chose to partner with Zemoso to reimagine the user experience of their existing solution for mobile devices and leverage the BYOD trend.

iNDUSTRY CHALLENGE

Most workforce management solutions require manual work distribution — people sitting in an actual office to coordinate with each other and field technicians via text, phone calls, etc. Companies end up paying a heavy price (on the customer service front and $ value front) for not being able to move resources quickly enough and for inefficient time management.

Zemoso’s Partnership Challenge

Field Squared wanted to bring in Zemoso to:

  1. Get to value quickly with our validate — pivot — launch model.
  2. Expand use cases, improve usage, and enable the launch without taking eyes off other product innovation priorities.
  3. Enable the internal product team to deliver more value.

Impact created

What are our clients saying?

Our clients love what we do:

How do we do this?

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Zemoso used our proprietary variation of the Google Ventures Design Sprint to get stakeholder alignment and create the prototype. The prototype tested spectacularly for existing customers/users and adopter interest. We ensured continuous collaboration and ran the project on two-week sprints to ensure early-course-correction for micro pivots throughout the partnership. We evaluated the existing tech stack and design choices to distill the elements that'd be most crucial for the mobile experience.

Our design solution

From a design standpoint, we focused on creating something intuitive, simple, and easily comprehensible. Various people with various degrees of app-usage expertise and across functions would be operating these applications. The entire experience should be easy to customize and navigate, with the ultimate goal of getting the job done in the field!

Our engineering approach

In every two-week sprint, we built and delivered new features from scratch, and worked on enhancements as required. We integrated with Google Maps for real-time location monitoring. It assisted with routing and directions, providing 100% visibility into asset movement.  

Mobile version also included document annotation and image tagging to help technicians improve productivity.

In partnership with ‌Field Squared’s leadership, we made interacting and using the forms easier on a mobile device. We included a configurable and customizable form engine to render forms and documents based on the requirements. We ensured that the forms could be filled offline, and once internet connectivity is restored, they'll automatically sync with the central cloud.

The robust engine takes in a JSON schema and converts it into an interactive form that's built-in validation functionality, custom fields, etc. The user can edit the fields, add photos, sign, and submit. If the form is filled and submitted while offline, the request is stored in a specific queue that gets passed on to the server once the user regains internet connectivity. At this point, all the information gets passed on to the server and the changes are saved.

CASE STUDIES

We help you convert great ideas

Initiatives : All
New product development
Initiatives : All
Digital transformation
Strategy & design
Initiatives : All
Strategy & design
Product expansion

Got an idea?

Together, we’ll build it into a great product

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